How do I install Capture One?
Where can I find my Capture One license key?
If you made a purchase in our official e-store, you can find your key in the confirmation email or by logging in to your account and going to Order history.
For more detailed instructions, please check this article: How can I find Capture One license key?
Note: If you purchased the software from the reseller, reach out to them to help you recover the key.
How do I activate Capture One 22?
Make sure you deactivate your current or old version. You can do it either on the website or in the app itself. More information here: Deactivating Capture One
Launch the software and reactivate it with your current key: How to activate Capture One
If you're on a trial, please deactivate it first.
If you have a Subscription, you'll also need to deactivate the current version, download the latest version of Capture One, and reactivate it with the same key.
Any issues with activation?
Online activation requires your email in order to link the license to the Capture One account.
If you get the error message "Could not activate because the activation profile is incorrect", it means that the license is already registered with a different email address. Use another email and try again.
For additional details, check Could not activate because the activation profile is incorrect
Activation limit exceeded? Free up one of your activation seats following the same deactivation guide.
Did you face a server error? Check your internet connection, disable firewall, VPN and follow these instructions: License activation errors
After the upgrade, Capture One can use the default workspace, so please go to Window -> Workspace and choose your personal one. If you haven’t saved it properly, it will have the name of the previous version.
Want to learn how to master the software, and fast? If you are a new Capture One user, just getting started, or interested in our new features, join us for a live and interactive session of the new Capture One 22 and learn how to nail the first steps to your editing journey. Sign up Here!!