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License activation errors

Comments

18 comments

  • FirstName LastName

    I can't activate capture one 21. Can you help me?

    -1
  • Emmanuel Bedar

    unable to connect to server... please help

    2
  • FirstName LastName

    paid good money for colorchecker need capture one to open a photo for one profile if i had known it was such a drag i would not have bought it, i will not be buying capture one or recommending it to anyone, will be looking for another option even if it costs me double.

     

     

    0
  • Miroslaw Brzozowski

    Few days ago, I purchased Capture One 21/22 Pro. i was given a license to use when the 22 Pro will be released (YA7Y-5E7X-3UAM-9KEY). i also got a key to activate a 21 Pro software that I downloaded (5N3M-MXMX-CYAR-RUTC). The first key didn't allow me to activate the software, and the second key worked but it activated the program as a trial version. Why? I believe I purchased legally Capture One 21 Pro/ 22 Pro and the software should be fully activated. Right now, it keeps asking me to buy the version 21 Pro. Please provide me a key to activate version 21. And I hope that the first key will work for version 22.

    Regards,

    Miro

    0
  • Maryna Sopilniak

    Hi Miroslaw,

    Thank you for the comment.

    I have forwarded your request to the Support Team. They will get back to you soon.

    0
  • FirstName LastName

    I would like to try v 21. Run Trial version, put the good key license and the application can't confirme because the error

    heck 01: Success
    Check 02: BFEBFBFF000006F6 /
    Check 03: 2189306252
    Check 04: Exception: The request was aborted: Could not create SSL/TLS secure channel.
    Check 05: Exception: The request was aborted: Could not create SSL/TLS secure channel.
    Check 06: success

    I did every think, firewall off, not DNS, SSL ok. Every page on internet with https  work fine. I am affraid buy license, there is some problems with acctivation.

    Paul

    0
  • Maryna Sopilniak

    Hi Paul, 

    Thank you for the comment.

    I have forwarded your request to the Support Team. They will get back to you soon.

    0
  • FirstName LastName

    I cant activate my license? Its says that my code its not found? I bought the program, Fujifilm camera offer kit and using the free trial version now. I have this card with a code and when i type the axact numbers and letters it dosen't work. Can someone please help me? ive tried several times now...

    I would like to talk to a supporter - but i have no number to contact?

     

    BR. Caroline

     

    0
  • Maryna Sopilniak

    Hi Caroline, 

    Thank you for the comment.

    I have converted your request to a support request. The Support Team will get back to you via the ticket soon.

    -1
  • jay shiao

    I pay expensive money, but I can't use.
    So many user get the bug.
    Why capture one don't deal with it?
    Capture one got the money, but seems you was not responsible for it.
    Why?

    0
  • Ben Fisher

    Hi,

    Just fired up Capture One22 and have the following message -

    Your Capture One subscription appears to be invalid.

    even though i am fully paid up!?

    any help/ideas?

     

    0
  • FirstName LastName

    Hello,

    Can anybody help me? I cannot log into capture one 22.

    I have tried every thing above without any result.

    The message is as follow: missing or invalid state returned state 022AB9C4-56CC-4131-AAB7-B77960CA45FB

    Thank you

    0
  • Thomas Müller

    Hi, i have pre-upgrade to Capture One 23. I have Capture One 21 for Sony.

    You send me a new License Key. Now i install Capture One 22 and activate it. BUT now i have Capture One 22 for Fujifilm.

    This is a ERROR...

    PLEASE HELP ME

    Thanks Thomas

    0
  • Lloyd Aaron

    I paid for my yearly renewal and the software will not work.  it has been close to 2 hours since i made the payment

    what is going on

    0
  • FirstName LastName

    I spent a lot of money on colorchecker but now i do take legal help from this site that I have to use Capture One to open a photo for one profile, I wish I hadn't. I won't be purchasing Capture One or suggesting..

    0
  • Cliff Pajaro

    I am able to activate C1-23 16.0.2 but I am not able to with C1-23 16.2.1 with "This license code is not valid for this version of Capture One".  I've uninstalled/reinstalled multiple times and 16.0.2 is confirmed to work.

    0
  • Victor Wahby

    This article says, "If you got the response that "Activation service is alive" or it will give any other error it means that Capture One cannot connect with the license activation server."  Really?  If the service is alive it's not working?  What?

    0
  • FirstName LastName

    Cant Conecte to server, tried evrything, cant use live fuction and its important in my workflow, please help

    0

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