Activation error: "The current license key belongs to a different user account"

The error "The current license key belongs to a different user account" appears when the email used for activation does not match the email associated with the Capture One license.

To resolve this, reset your activation to force a new license check following these steps:

• Go to Capture One > License….

  

• Click Deactivate in the bottom‑right corner to reset the activation.

  

• Alternatively, deactivate the license from your Capture One user account by following the Deactivating Capture One guide.
• Restart Capture One and activate it again using the correct account email.